Forento sends a few transactional emails to members of your platform on your behalf. These emails are touchpoints between you and your customers as they interact with your platform, and are triggered by user actions such as requesting a new password.

These emails are per standard sent from a Forento sender address. But, you can connect your own email address if you'd like to host a fully branded user experience.

Tip: You can also customize the contents of these emails, using the visual email editor. Here's a guide: 📧 Customizing student emails

Forento enables you to connect your custom email account through SMTP (Simple Mail Transfer Protocol). By configuring SMTP, you can send emails through your own email server allowing the emails to appear as if they are coming directly from your custom email address.

Forento verifies your custom sender through your domain’s DNS settings. Use an email address on a domain you control.

1. Open Platform Customization and open Custom email sender.

2. Enter the sender address.

3. Add the DNS records displayed by Forento at your domain provider.

4. Allow the changes to propagate, then check verification in Forento.

Shared mailbox domains such as gmail.com and outlook.com cannot be connected because you cannot add verification records to those domains.